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Privacy Policy

How HelpDesk Consultants collects, uses, stores, and protects your personal information.

Last updated: 27 April 2026

1. Introduction

HelpDesk Consultants ("we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us while availing our services. This Privacy Policy explains what information we collect, how we use it, the safeguards we apply, and the rights you have over your data. By using our website or any of our services, you agree to the practices described in this policy.

This policy is published in accordance with the provisions of the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and applicable provisions of the Digital Personal Data Protection Act, 2023.

2. Information We Collect

To deliver Government-related and consultancy services effectively, we may collect:

a. Information you provide directly

  • Full name, date of birth, gender and photograph
  • Contact details — phone number, email address, residential address
  • Identity documents — Aadhaar, PAN, Voter ID, Driving Licence, Passport
  • Financial information — bank account, GST details, income proof (only where the service requires it)
  • Vehicle, business, or property details for relevant DTO, RTPS or compliance services
  • Any other information voluntarily submitted through our enquiry form, email or in person

b. Information collected automatically

  • Browser type, device type, IP address and approximate location
  • Pages visited, time spent and referring URLs
  • Cookies and similar tracking technologies (see our Cookie Policy)

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process applications and submissions to Government departments on your behalf
  • To verify your identity and the authenticity of documents shared with us
  • To communicate updates, status, follow-up requirements and outcomes
  • To respond to enquiries received through the website contact form
  • To maintain internal records, accounts and statutory compliance
  • To detect, prevent and address fraud, abuse or technical issues
  • To improve our services, website performance and customer experience

4. Sharing of Information

We do not sell or rent your personal data. We may share information only:

  • With Government departments, authorities or portals strictly to fulfil the service you have requested (e.g. Income Tax portal, GST portal, RTO, CSC, RTPS, banking partners)
  • With authorised service partners and verified agents who assist in delivering the service, under a written confidentiality obligation
  • With professional advisors (chartered accountants, legal counsel) where required for the service
  • When required by law, court order, or to protect our legal rights

5. Aadhaar & Sensitive Information

We treat Aadhaar, PAN, biometric and bank-related details as sensitive personal data. Such information is used only for the specific Government service you have engaged us for, is masked or redacted wherever feasible, and is not stored beyond the period required for the service or by law. We never share Aadhaar information with any third party that is not directly authorised by UIDAI or the relevant Government scheme.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, to comply with our legal, accounting or reporting obligations, or to resolve disputes. Once a service is completed and the statutory retention period lapses, the information is securely deleted or anonymised.

7. Data Security

We follow reasonable security practices in line with industry standards, including access controls, password protection, encryption in transit, secure physical storage of paper documents, and trained personnel. However, no method of transmission over the internet or electronic storage is fully secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your information, subject to legal retention requirements
  • Withdraw consent for further processing (this may affect ongoing services)
  • Raise a grievance with our Grievance Officer

To exercise any of these rights, write to us at helpdeskconsultants@outlook.com.

9. Cookies

Our website uses minimal cookies to keep your session active, remember preferences, and analyse aggregate usage. You can disable cookies in your browser settings, but some parts of the site may not function as expected.

10. Third-Party Links

Our website may contain links to Government portals, banking partners or other third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their policies before sharing personal data.

11. Children's Privacy

Our services are intended for adults (18+). We do not knowingly collect personal information from minors without verifiable consent of a parent or legal guardian. Where a service is requested for a minor (e.g. a birth certificate), we collect information only from the parent or guardian.

12. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology or our practices. The updated policy will be posted on this page with a new "Last updated" date.

13. Grievance Officer

If you have any questions, concerns or grievances about this policy or the handling of your data, please contact: